Refund policy

Returns, Refunds, and Missing Items

Due to the perishable nature of our frozen products, all sales are generally final and non-refundable.

Refunds, replacements, or order investigations may only be considered if:

• You received the wrong item.
• Your order arrived with damaged packaging or products due to courier handling.
• Items are missing from your order.

For any claim involving damaged, incorrect, or missing items, an uninterrupted unboxing video must be provided. The video must clearly show the package in its original sealed condition, the shipping label, and the complete unboxing process without any cuts or edits.

Claims submitted without a complete and continuous unboxing video will not be eligible for a refund, replacement, or investigation.

Requests for claims must be submitted within 24 hours of receiving the order.

PackFresh reserves the right to evaluate all claims before approving any refund or replacement.