Shipping policy
Thank you for shopping with PackFresh. Please review our shipping policy before placing your order.
Order Processing Time
All orders are processed after successful payment confirmation during our regular business hours.
Orders placed and paid on or before 3:00 PM (Philippine Time) will be processed on the same business day. Orders placed after 3:00 PM, as well as orders placed on weekends or Philippine public holidays, will be processed and prepared on the next business day.
Once your order has been prepared and scheduled for dispatch, you will receive an update via email.
Delivery Coverage
We currently deliver within Metro Manila only.
At this time, orders outside Metro Manila are not available through our Shopify store.
Delivery Time
Once your order has been dispatched, delivery is typically completed within the same day or by the next business day, depending on your location and the courier's schedule.
While we strive to deliver orders as quickly as possible, delivery times may occasionally be affected by weather conditions, traffic, or other unforeseen circumstances.
Cold Chain Handling
All PackFresh products are carefully packed using insulated packaging to help maintain product quality during transit.
To ensure your frozen products remain in excellent condition, please make sure someone is available to receive the order upon delivery.
If the assigned courier is required to wait because no recipient is available, any waiting fees or additional charges imposed by the courier shall be the customer's responsibility. PackFresh will not be liable for these additional charges.
Order Confirmation
After placing your order, you will receive an email confirming that your order has been successfully received.
Once your order has been dispatched, a separate email notification will be sent with your delivery status.
Returns, Refunds, and Missing Items
Due to the perishable nature of our frozen products, all sales are generally final and non-refundable.
Refunds, replacements, or order investigations may only be considered if:
- You received the wrong item.
- Your order arrived with damaged packaging or products due to courier handling.
- Items are missing from your order.
For any claim involving damaged, incorrect, or missing items, an uninterrupted unboxing video must be provided. The video must clearly show the package in its original sealed condition, the shipping label, and the complete unboxing process without any cuts or edits.
Claims submitted without a complete and continuous unboxing video will not be eligible for a refund, replacement, or investigation.
Requests for claims must be submitted within 24 hours of receiving the order.
PackFresh reserves the right to evaluate all claims before approving any refund or replacement.